Shipping Policy

Last Updated: September 13, 2026

1. Delivery Areas

We deliver to all major cities across Pakistan, including Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, and many more. Delivery to remote areas may take longer.

2. Delivery Timeframes

Standard delivery times are as follows:

  • Major Cities: 2-4 business days
  • Other Cities: 3-7 business days
  • Remote Areas: 7-10 business days

Please note that these are estimated delivery times and may vary during peak seasons, holidays, or due to unforeseen circumstances.

3. Shipping Costs

Shipping costs are calculated based on your location and order value:

  • Orders above Rs. 5,000: FREE shipping
  • Orders below Rs. 5,000: Rs. 150-250 (depending on location)

Exact shipping costs will be displayed at checkout before you complete your order.

4. Order Processing Time

Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has been shipped.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email and SMS. You can use this tracking number to monitor your shipment's progress on our website or the courier's website.

6. Delivery Instructions

Please provide accurate and complete delivery information, including your phone number. Our courier will attempt to contact you before delivery. If you are unavailable, the courier may leave the package at your doorstep or at a nearby collection point.

7. Damaged or Lost Shipments

If your package arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date. We will work with the courier to resolve the issue and arrange for a replacement or refund.

8. International Shipping

Currently, we only ship within Pakistan. We do not offer international shipping at this time.

9. Address Changes

If you need to change your delivery address, please contact us as soon as possible. Address changes can only be made before your order has been shipped. Once shipped, we cannot redirect the package.

10. Contact Us

If you have any questions about our Shipping Policy or need assistance with your order, please contact us at:

Email: support@onglen.pk
Phone: +92 300 1234567