Refund & Return Policy

Last Updated: September 13, 2026

1. Return Eligibility

You may return most new, unopened items within 7 days of delivery for a full refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Non-Returnable Items

The following items are not eligible for return:

  • Personal care items (opened or used)
  • Perishable items
  • Customized or personalized products
  • Items marked as "Final Sale"
  • Digital products or downloads

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support at support@onglen.pk or call +92 300 1234567
  2. Provide your order number and reason for return
  3. Our team will review your request and provide a return authorization
  4. Package the item securely in its original packaging
  5. Ship the item to the address provided by our team

4. Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to a defective product or an error on our part. In such cases, we will provide a prepaid shipping label or reimburse the shipping costs.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days and a credit will be automatically applied to your original payment method.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item in a different size or color, please contact our customer support team to check availability.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for a replacement or full refund at no additional cost to you. Please provide photos of the damaged item and packaging.

8. Order Cancellations

You may cancel your order within 24 hours of placing it. After 24 hours, if the order has been processed or shipped, cancellation may not be possible. In such cases, you will need to follow our return policy once you receive the item.

9. Late or Missing Refunds

If you haven't received your refund within 14 days of approval, please contact us at support@onglen.pk. Please note that it may take some time for your bank or credit card company to process and post the refund.

10. Contact Us

If you have any questions about our Refund & Return Policy, please contact us at:

Email: support@onglen.pk
Phone: +92 300 1234567